If you need to arrange a repair on your wheelchair, call the main switchboard number 0808 169 9633 between 7.00am and 11.00pm, seven days a week, including bank holidays.

When you phone for an emergency repair, your message will be sent to the duty field service engineer, who will call you back within one hour. 

The emergency repair service is intended to support you within your home only. We may be able to help you if you have broken down at another location but this is not always possible.  You may also need to get yourself home, with help from a friend, carer or via public transport. 

Details of insurance companies that offer home recovery for you and your chair can be found on our Frequently Asked Questions page, or call and talk to us to see how we can help you.